We visited Bob Dance Hyundai on February 17th and 18th. On the 18th we, my wife and I, found a demo Hyundai Sonata Limited, which had everything we had been looking for. The only problem is that the dealership was asking too much. After much talk, back and forth, the sales manager said he would reduce the price of the car to $25,900 from $26,888, if we would agree to finance through the dealership. He said the dealership got a kick-back from the finance company, and it could be used to make up for the price reduction on the car. I said I had pre-approval through Fairwinds at 2.95%. He said the best he could do was 3.8%, but I could refinance in a month or two at the lower rate, and we both could make out.
My husband and I went to the Bob Dance dealership in Sanford on 17/12 this week and were met with a very aggressive salesman named Pierre **. I immediately was ready to leave, but his promise of a "good deal" kept me there long enough to call his bluff. After we gave him all our personal financial information, he started to back-pedal on all his promises. The price of the car was higher, and the price of the trade-in was less.
I bought 2 cars three weeks ago. One had a minor scratch on the back bumper. Salesman Jaun told us he would call us to make an appointment to touch up. After a week and no call, I stopped by there and the same salesman told me to drop it off next Saturday at the body shop. Well, the body shop was closed on Saturday, so I called him from the parking lot and got the "We have bad reception. I will call you back?" Now, another week later, I called and got a manager on the phone and he said their service dept. won't even look at it. The sad part is, I went, I got the little touch up paint in a bottle with a brush and fixed it! They are total ripoff artists. Don't ever go step foot on their lot! I am considering returning both cars and ruining my credit, just so I can put Bob Dance out of my life!
We then met the finance manager who managed to convince us to sign up for $3,170 worth of warranty and dealer services, that I thought were to be handled either through Hyundai or Bob Dance. When I arrived home, I went through the paperwork we signed, and discovered that I had purchased an insurance contract with Fidelity Services. The next day, Sunday, I went back to the dealership and canceled the warranty and services contract. The Finance Manager said he couldn't do anything about changing the contract, but the note with the lender would be reduced by $3,170 and thus the payments would also be reduced when the insurance company returned the money to the lender. I found out later the insurance company has an in-house employee at Bob Dance's dealership. I spoke with him on March 12th. So, why couldn't the sales contract be changed then?